This is a general guide to how the custom order process works and what to expect.
1 - You contact us with an idea of the piece you're looking for.
Use the "Contact Us" form in the menu above. Please give us as much detail about it as possible in the initial email (color,size,time-frame,special requirements, etc.). The more we know about it, the better we'll be able to help you and get everything going. If you can make a sketch of it, great!
2 - We'll confirm our understanding of the request and will be able to give you a ball-park number quote.
We can't know EXACTLY how much something will be until we're done with the final design of the piece.
3 - A design deposit is made
There will be a design deposit of $100 which is non-refundable and will cover the time spent working on developing the final design of your piece.
4 - Final design and exact quote
We'll confirm the final design with you and once we've agreed on it we'll be able to give you an exact quote.
5 - The remaining balance (plus shipping and tax) is paid in full.
From this moment on, until the item is ready to ship, our regular turnaround time is about 4 months. There might be instances where it is delayed by a few days to a week.
6 - Work begins.
Once we reach your order in our schedule (there are others before you) we'll begin working on it and notify you.
7 - We'll keep you updated with pictures of the process.
We like sharing the excitement of the creation with you, but please do not overwhelm us with constant questions of "when is it going to be ready?".
The more time we spend answering your emails, the less time we spend working on completing the piece. We're always doing our best to get it done sooner and this only slows us down.
8 - YOUR ORDER IS READY!!!!! (WOHOOO!!!)
We'll send you a picture of the final product, and this will make you excited like never before!
9 - The order is shipped to you!
We'll send you the tracking number of the package. If you require express delivery, let us know in advance.
10 - You receive your package and show your friends how cool your piece is, while fireworks explode in the background, and angels are singing!
We hope this answers your questions. If you have anything else to ask, please use the "Contact Us" tab in the menu above.